Shipping policy
Cannadew Shipping Policy
Last updated: August 4, 2026
Cannadew ships orders from New Jersey, United States. This policy explains our order processing, shipping options, delivery estimates, and how to contact us when assistance is needed.
Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed. Business days do not include weekends or U.S. federal holidays. Processing time is separate from carrier transit time.
Shipping Destinations
We currently offer regular shipping to addresses in the United States and Canada. Shipping to other countries or regions may be available by prior arrangement. Please contact us before placing your order so that we can confirm availability and provide a shipping quote.
Shipping Rates
Standard shipping charges are calculated at checkout based on the delivery address, package size and weight, carrier, and selected service.
U.S. orders with a merchandise subtotal of $40 or more after discounts and before taxes qualify for free standard shipping. Free shipping applies only to eligible U.S. domestic orders and does not include expedited shipping.
Estimated Delivery Times
Standard delivery to U.S. addresses is generally estimated at 3–7 business days after the order has shipped. Delivery times to Canada and other approved international destinations vary by location and carrier.
Delivery estimates are not guarantees. Weather, holidays, customs processing, carrier delays, and other circumstances outside Cannadew’s control may affect delivery times. We will assist customers with tracking and carrier inquiries when possible.
Carriers
Orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier selected according to the order and destination.
Expedited Shipping
Expedited shipping may be available by special arrangement. Please contact us before placing your order so that we can confirm availability, cost, and estimated delivery time.
International Shipping, Duties, and Taxes
Customers outside the United States are responsible for all applicable shipping charges, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price unless expressly stated at checkout.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing the tracking number after the order has been dispatched. Tracking information can take up to 48 hours to update after the carrier receives the package.
Address Changes and Order Cancellations
If an address is incorrect or an order needs to be canceled, please contact us as soon as possible. If the order has not yet shipped, we will make a reasonable effort to update or cancel it, but we cannot guarantee that changes will be possible once processing has started.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, building staff, the carrier, and any secure delivery locations. If the package is still missing, contact Cannadew and we will assist with available carrier information.
Damaged, Incorrect, or Missing Items
Please contact us within 7 days of delivery if an order arrives damaged, contains an incorrect item, or is missing an item. Include the order number and clear photographs of the package and affected products so that we can review the issue.
Local Pickup
Local pickup may be available by prior arrangement. Please email us before placing your order. Pickup availability, location, and instructions will be confirmed by email.
Contact Us
For shipping questions, expedited delivery requests, international shipping quotes, or local pickup arrangements, contact:
Cannadew
Email: info@cannadew.life
Phone: 888-258-0258